... kept noticing that the actual work was already being decided in the conversation. Someone would commit to something in a channel, a decision would land in a thread, and then it would just scroll away. No follow-up, no record, gone by the next morning. No one's fault. That's just what chat does. The signal for me was how normal everyone treated it. People had their workarounds, their pinned messages, their "let me just note that down" habits ... ... next?" Biggest surprise: How much people underestimate the cost of not knowing in time . Most owners assumed they'd catch problems eventually. What they didn't realize was that a slow week doesn't just hurt that week, it rolls