Zendesk's big week

Zendesk is having a big week.

On Tuesday, the company launched a new sales automation tool, called Sell, as well as a custom app development tool called Sunshine. ☀️

The significance of the launch

Largely known as a major player in customer service software, Zendesk acquired sales force automation startup Base in September to expand into CRM.

Now, Sell's launch marks the first step in Zendesk's plan to introduce technology for sales among its suite of products. 🤝

The details

🙌 Sell aims to enhance productivity, processes and pipeline visibility for sales teams.
💸 The tool will cost $19 per user per month.
👀 It also comes with features like drag-and-drop dashboards and over 30 out-of-the-box reports

Understand customer data wherever it lives

Sunshine, Zendesk's development platform that also launched this week, will be available for free as part of the company's enterprise tier.

Sunshine is built entirely on AWS and has a ton of features, including:

👁 A single view of customers from across applications
🕐 An events tool that lets companies create a timeline of customer activity
💭 A “Custom Objects” feature lets users store random customer information

Explore more Zendesk

Zendesk Explore is an analytics product for businesses to measure and understand the customer experience.

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. 📈

Today’s Daily Digest was crafted by Product Hunt and sponsored by our friends at Zendesk.

ICYMI: We're hosting a hackathon next week! Sign up here before 11pm on Sunday November 18. 🎉