From idea to production agent, our real internal timeline for the latest customer rollout

Documenting an actual rollout to demystify enterprise AI timelines.

The deployment:

- Customer: mid-market healthcare network, 120 clinics

- Use case: patient triage + appointment scheduling agent

- Compliance: HIPAA, US data residency required

Real timeline:

- Week 1 to 2: scoping, data audit, compliance review

- Week 3: integration setup (Epic EHR, Twilio, Google Calendar)

- Week 4: agent build using marketplace template + customization

- Week 5: HIPAA validation, BAA sign-off

- Week 6: UAT with 3 pilot clinics

- Week 7: production rollout, monitoring

Total: 7 weeks. Same use case took 8 to 12 months with their previous vendor.

What's been the part of your deployment timeline that surprised you most?