Q&A, the production AI ops questions we get asked most and the honest answers

Compiling the production AI ops questions we get asked most often from prospects and customers. Sharing the honest answers.

Q: How do you handle a model deprecation by the LLM vendor?

A: Multi-LLM routing means no single deprecation breaks our platform. Customers running BYOM are responsible for their own model lifecycle.

Q: What happens if the agent gives a wrong answer that causes real harm?

A: Audit trail allows replay. Liability is contractually defined. Insurance products specific to AI are emerging.

Q: Can you guarantee the model won't hallucinate?

A: No vendor honestly can. We guarantee detection, attribution, and traceability instead.

Q: What's the actual cost at scale?

A: Real customer deployments range from $1.8K/month for SMB to $30K+/month for enterprise on-prem. LLM cost is usually 20 to 40% of total cost.

Drop any other questions, will add to the list.