What's the AI agent integration you wish your platform supported but doesn't?
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Connector roadmap conversation, want community input.
Top requests we keep hearing:
- SAP S/4HANA deep integration (not just API calls)
- Microsoft Dynamics 365 with action-level granularity
- Workday for HR use cases
- Industry-specific systems like Epic (healthcare) or Temenos (banking)
What's the integration that would unblock your team specifically?
Naming the actual system, not the category, helps.
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Dial
the one that'd actually unblock us is Salesforce Service Cloud with real object-level write access, not just a webhook that fires after the fact. we're in voice AI, and most "integrations" we've tried are read the case, maybe post a summary back as a note. what we actually need is the agent updating case status, reassigning ownership, and writing structured fields mid-call so a human picking it up later sees state, not just a transcript. Salesforce's own permission model makes that harder than it sounds since you need it scoped tightly enough that security teams approve it, which is usually where these integrations die in enterprise deals, not the technical connection itself.
@galdayan This is exactly the specificity I was hoping for Gal, thanks. You nailed it: the hard part isn't the connection, it's scoping write access tight enough that security signs off. Read-only integrations that post a summary note are useless mid-call for voice AI. The agent needs to update case status, reassign ownership, and write structured fields in real time so the next human sees state, not a transcript. Salesforce's permission model is exactly where we see enterprise deals stall too. Least-privilege vs enough-scope-to-be-useful is the real work. Super helpful.