Cenote - AI Sales Agents for Abandoned Checkouts
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Cenote deploys AI sales reps that reach out to abandoned checkouts, churned patients, and other high-intent leads in real time, answering questions and converting them into customers. Most brands can’t meaningfully engage every visitor who shows intent. Cenote changes that by texting or calling every high-intent drop-off automatically, helping D2C brands recover revenue they’ve already paid for.
Replies
Cenote
Hey PH!
At the end of last year we decided to pivot away from our initial product.
After launching our own eCommerce site we learned of the following problem: A lot of leads go through a multi-step checkout or intake, get to the end, have a question and no one to ask, and drop-off instead of buying.
This happens a lot in higher-cost or health-related purchases where people want to feel confident before moving forward.
Cenote lets brands launch AI sales reps that reach out to those high-intent drop-offs in real time (text or call), answer questions, and help them complete the purchase.
The goal is two-sided: consumers actually get the information they need to decide, and brands convert more of the demand they’ve already paid for.
It would be a nightmare to hire the number of sales people most high growth eCommerce brands would need to follow up with every lead right away. With Cenote, you can.
You can try it here: https://app.joincenote.com/signup
It’s a simple way to spin up an agent and see how it behaves on your own funnel.
Happy to answer questions or hear any feedback.
Abandoned checkout recovery is a huge pain point. How does this handle personalization vs sounding automated?
Cenote
@samir_tawadros We obey marketing hours (e.g. drop-off that happens at 2 a.m. will be contacted at 9 a.m.)
When it comes to personalization, the end-point that triggers us to reach out to the lead contains details about their order, etc.
UXPin Merge
This is a smart use case for AI sales reps. A lot of revenue probably disappears at the “almost convinced but still unsure” stage. How do you handle tone so the outreach doesn’t feel intrusive?
Cenote
@uxpinjack What really helps with this is following up soon after drop-off. Leads are pretty offended if you reach out 2 months later, but we've found leads more appreciative if speed-to-lead is close to realtime
"Texting vs calling — how does Cenote decide which channel to use for a given drop-off? Because a cold call 5 minutes after someone abandons a cart is aggressive enough to generate refund requests on goodwill you haven't even earned yet. A text feels safer. What's the default behavior and can brands control the threshold?"
The "texting or calling every high-intent drop-off" part — how does the AI decide which channel to use? Is it based on what info the customer left, or do brands configure a preferred sequence (text first, call if no reply after X hours)?