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Niv Dror

Fin - A new kind of assistant that runs in the cloud

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VC Puzzle
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UPDATE: Since the time of this post, we have lowered prices 25% to 40% and dramatically improved the quality of service across all major categories.

➡️ Read more in THIS POST.

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Brad Rhoads
Price needs to drop to no more than $40/hr to compete with existing VA services. Presumably, using AI would allow for lower cost instead of 50% higher.
David Kampmann
@bdrhoa Is that the normal rate for VA? I haven't ventured into this space at all.
Brad Rhoads
@mrkampmann That's what I found researching it a while ago. I looked at https://belaysolutions.com/servi... and https://www.zirtual.com/. I just looked again and Zirtual is ~ $33/hr. I haven't pulled the trigger on a VA yet myself. Still hoping to launch my startup this year :)!
kortina
Maker
@bdrhoa One thing I will note (per some of my other comments above) is that although it's tempting to compare cost in terms of straight $/hr, what you should really consider is $/results -- we invest deeply in technology to make our team productive, so 1 hr of Fin is not necessarily = to 1 hr of VA or 1 hr of a full time assistant. Personally, I get more results in terms of meetings scheduled, chores done, reservations and purchases made, random tasks done, etc, than when I had a full time 40 hr / wk assistant. So there is a hidden efficiency multiple.
Brad Rhoads
@kortina One thing I really like is the no min/month promo. Keeping that for everyone would set you apart. Wishing you great success!
kortina
Maker
@mrkampmann @bdrhoa as a founder, I think investing in some sort of assistant (whether it's Fin or something else) for non-critical work is something you should strongly consider, as it will free you to spend your time on the most critical work you need to do for your company.
sheynk ✈

I've been using the product very actively for about a year now. I'm a terrible edge case customer: multi-time zone, foreign language addresses, weird scheduling requirements (sun-thur for in person, mon-wed for calls, etc), and other oddities.

While no service is perfect ... and certainly no remote/virtual assistant is ... whats been awesome is seeing how much Sam and Andrew listen to customers, improve the app, and make the service work better.

Its hard to imagine not using the service now.

Pros:

Truly 24/7 help with just about anything you can reasonably ask a native english speaker with a fast internet connection to do

Cons:

Sometimes hard things are done well and little details are missed - which you would get really upset at a real assistant for :-)

Vignesh Warar
Hey Fin, Are you Able to Speak 😁 ?. and I don't know why you cost so much for a simple use.
Samuel W. Lessin
Maker
@vignestion every request you make to Fin uses a combination of machine learning and US based top flight operations... so we have real costs to pay —. Our view is that the most expensive thing for a customer is a wrong answer or incorrectly done task ... so we cost a bit more than some other options but the quality is worth it!
Julian Lehr
"Hey Fin! Can you find out next week's lottery numbers so I can afford your subscription fee?"
Samuel W. Lessin
Maker
@lehrjulian my joke is always “Fin, make me money”
Kevin Rabinovich

They seem to be failing at only using as much user data as absolutely necessary for their product to function. According to their privacy policy, your data is shared with others, whether you want it or not, and you can’t ask for your data to be deleted. A nice surprise in an email that’s sent to you after signing up (presuming that you, like 99% of all other users, don’t take time to fully read their privacy policy)!

From their User Data Policy (Privacy Policy?):

**Does Fin share the Information it collects with other People?**

Yes. As a general rule, Fin shares the Information it collects and learns from you with other People, including People who do not use Fin. This includes Information Fin collects and learns from your Communications and Conversations (including the things you ask Fin to do), as well as any Information Fin collects and learns from your address book, calendar, and email account (including Contact Information). Fin may also share the fact that you use Fin with other people.

If Fin shares something it collects from you, Fin will not identify you by name as the source of that Information unless you give Fin permission to do so (either through this Data Policy or otherwise). You give Fin permission to identify you as the source of any Information shared with your starred or trusted connections. You also give Fin permission to identify you as the source of any Information you share publicly using Fin.

If you want to share Information with Fin, but do not want Fin to share that Information with anyone else, you should place it in the Fin Vault.

Fin does not sell your personally identifiable information to advertisers. Fin will also not share the transcript of any emails it collects from accessing your email account.

**Does Fin delete any Information it collects?**

No. Because Fin is a collective knowledge system, Fin retains all of the Information it collects and learns, including Information it collects and learns from you.

If you want to share Information with Fin, but want to be able to delete it later, you should place it in the Fin Vault.

Pros:

(Haven’t used)

Cons:

Privacy policy is very concerning.

Varun Dave
Seems like a good idea, but it's expensive. Very expensive.
Samuel W. Lessin
Maker
@varundave someday we would love to bring the price down, but for now we are confident Fin is far more cost effective than having a full time assistant ... and completely on demand so you only pay for what you use & you get the benefit of our whole team’s shared knowledge and attention!
kortina
Maker
@varundave Since the time of this post, we have dramatically improved the quality of service and lowered prices 25% to 40% across all major categories. Read more here: https://www.fin.com/post/2018/6/...
Scott Bowler
I see a lot of questions being asked of Fin but it doesn't seem to give any answers!
Samuel W. Lessin
Maker
@scotty_bowler working on it! Sadly in the air with slow WiFi! But we are here!
Gabe O'Leary
@scotty_bowler @lessin I think he is referring to the fact that fin doesn't respond in the video advert you guys have on the page.
Scott Bowler
Thomas Evans
Way way too expensive. Will price come down if adoption increases?
Samuel W. Lessin
Maker
@td_evans in time yes. We would love to bring the price down... but for now we are dogmatic about quality first... and getting quality assistance using great tech and great people in the us can be costly!
Christopher Schultes

I would test it if it would be for free in the beginning.

Pros:

Good concept!

Cons:

no free trial

kortina
Maker
We have a highly skilled team that handles every Fin request, and we pay them well, so we can't offer a free trial. But, we are waiving the $120/mo minimum spend as a special offer for product hunt, so you can try Fin completely on demand at $1/minute with $0 monthly commitment.
Jordi Bruin
Seems like a well thought out approach to the whole assistant on demand problem. The effective minutes make sure you're not paying more for inexperienced Fin assistants who need more time for a task than veteran assistants would. It's not in my ballpark price wise but I can definitely see something like this taking off if the first few experiences for people are positive.
Samuel W. Lessin
Maker
@jordibruin thanks! Over time we will work to make it less expensive / but for now our approach is quality first!
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