Do you use social media to get customer support?

Yes, but not always publicly. If I can slide into the DMs to avoid an embarrassing call out, will do.

It's odd but they return much faster when I contact with them on social media.

It depends, I will do if a support team simply wont respond within 48 hours and it has something to do with my money, then yes I will. Eg; a certain hosting company had an issue where a number of accounts got hacked and someone upped by bill by $250 and it came out, the support team did not want to hear about it, so went to social media got my money back the next day

Yes, I always use social networks to support customers.

Whenever I'm looking for customer support, I always head to twitter first to see whether they've got open DMs or a @Spotifycares esque Twitter page for their support. Generally I prefer it because it's a platform I'm familiar with which I can refer back to, and that I can repeatedly access depending on how a support issue changes. On a companies own site, asking for updates on an issue or similar is often more challenging than on Twitter DMs imo.

I have simply because I've had incredible responses through Twitter DMs. It always shocked me but once I tried it I learned it is often a valuable resource. Also, I got some free food when complaining about a troublesome food app once. 😂

Twitter all the way with print screens and direct mentions!

Depends on different companies I think. I have seen some support teams responding via Facebook messenger pretty fast. Still I would prefer asking for support via website's livechat. At the very least they always know my email address & send me email. With Facebook though, it's difficult to keep track of all asking customers.

Pizza Hut has offered me free replacement orders thrice now so yeah. 🤣