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Good afternoon we encountered a friendly scam, we want to know how to deal with it, as well as how to warn ourselves in the future.

That fraud kind, although not very popular, is there. To fight it, you need to improve the quality of your service and change your refund policy. To avoid additional payments for the inconvenience to customers, banks often side with their customers and don't understand the reason for a chargeback request. Read all about the proactive fraud chargebacks https://chargebackhit.com/blog/w... in this article. There's a lot of good advice there.