Does replying too fast on support chat make customers feel ignored?

I used to pride myself on clearing my inbox in record time, sometimes replying to detailed user questions in under two minutes. But I realized that when someone takes ten minutes to write a thoughtful bug report and you shoot back a one-liner instantly, it can feel like you just brushed them off without actually processing what they said. Speed feels great on our end, but on the receiving end, it sometimes looks like carelessness. Have you ever had to intentionally slow down your response times just to make people feel heard?