Have you ever turned off daily digest emails to actually reduce churn?

We thought sending daily status emails and automated triggers would keep our app top-of-mind for users. Instead, a bunch of people told us in their exit surveys that the constant inbox noise was the exact reason they unsubscribed. They actually liked the tool but they hated feeling spammed every single morning. We switched everything to a single weekly summary and let users opt into alerts only when something critical breaks.

Have you audited your automated emails recently to see if they're actually helping or just driving people away?

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