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Neri Raanani

Video or written content? How do you prefer to read product help guides/documentation? 🛠

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You're trying out a new product and need some help, so you turn to the company's help center. Do you look for how-to videos or written instructions?
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Khalid M.
Usually how-to videos, but if they're too long, I skim through articles. The more engaging and to the point the content is, the better. I did a ton of research on this when building searchegg.io, most users don't even go to the help center even when they're stuck, and the ones that do, don't stick around for long. Curious to know if that's your experience too
Dylan Merideth
Demo videos for quick help and thorough product docs for deeper explanation
Neri Raanani
@dylan_merideth Probably the best strategy, I agree. Thank you! :)
Khalid M.
@dylan_merideth Hey, nice seeing you here too, i noticed you from indiehackers. Love the vapour wave aesthetic btw.
Luis Hernandez Peña
For detailed information I prefer written instructions over video. I tend to get bored by videos while text allows me to go to any section easily. Additionally most of the time I need to copy/paste samples or search for a specific topic. For a presentation or features introduction, video is probably better.
Neri Raanani
You mentioned interesting scenarios, some of which I had not thought about and should be taken into consideration. Thank you for sharing!
Denis Pimenov
I prefer both videos and written instructions. This allows me to understand as accurately as possible what the new product is like.
Neri Raanani
@new_user_11620223ff4de5436 My thought exactly. Thanks!
Brad
I prefer Video content.
Neri Raanani
@brad_fusion Thank you for sharing! 💪
Fares
I prefer the video! I find it more fun and faster
Neri Raanani
@fares_aktouf I appreciate you sharing this!
Sergul Sungur
I prefer to watch if there is any how to videos rather than written content. But for more detailed information I'm looking at documents.
Neri Raanani
@sergul_sungur1 Same here 💪
Selman Babayigit
Both. Written content will probably give me more information, but a page with video content would be more interesting.
Neri Raanani
@selman_babayigit That's what we're aiming for! Thanks for your comment! 💪
Pramit Marattha
I'd take both of them.
Iya Mendoza
Both? Haha it really depends on the topic. If it's a quick guide or questions answerable by 1 or two words/sentences, I'd go for text. But if it's more about technicality, I usually prefer video. But if it doesn't work, I resort to written content. I think that's why both video and written content is important and a valuable factor for Google algorithm.
Neri Raanani
@iyamendoza01 I definitely agree with you! Thanks for sharing!
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