Video or written content? How do you prefer to read product help guides/documentation? 🛠

I prefer both, a video first to get a first glimpse of the product, I would then read any written specifications.

I prefer documentation for it lets me jump to sections I am interested in and also lets me copy code snippets & commands.

If it's documetation, I preferred it written, and in a concise and comprehensible way, with examples. However, if it is some sort of a "how-to" guide, i'd prefer a video.

It should be a mix of both as we are in the digital era and customers are looking for omnichannel support. We can't expect customers to be satisfied only with product tour videos they may also look for product documentation or a manual. I suggest embedding product videos in the manual and publishing them online via a knowledge base on your website. Something like this https://docs.biztalk360.com/docs...