General
Share and discuss tech, products, business, startups, or product recommendations
Start new thread
Neri Raanani

Video or written content? How do you prefer to read product help guides/documentation? 🛠

by
•
You're trying out a new product and need some help, so you turn to the company's help center. Do you look for how-to videos or written instructions?
38 views

Add a comment

Replies

Best
Pradeepa Somasundaram
It should be a mix of both as we are in the digital era and customers are looking for omnichannel support. We can't expect customers to be satisfied only with product tour videos they may also look for product documentation or a manual. I suggest embedding product videos in the manual and publishing them online via a knowledge base on your website. Something like this https://docs.biztalk360.com/docs...
Dylan Merideth
Demo videos for quick help and thorough product docs for deeper explanation
Neri Raanani
@dylan_merideth Probably the best strategy, I agree. Thank you! :)
Khalid M.
@dylan_merideth Hey, nice seeing you here too, i noticed you from indiehackers. Love the vapour wave aesthetic btw.
Luis Hernandez Peña
For detailed information I prefer written instructions over video. I tend to get bored by videos while text allows me to go to any section easily. Additionally most of the time I need to copy/paste samples or search for a specific topic. For a presentation or features introduction, video is probably better.
Neri Raanani
You mentioned interesting scenarios, some of which I had not thought about and should be taken into consideration. Thank you for sharing!
Denis Pimenov
I prefer both videos and written instructions. This allows me to understand as accurately as possible what the new product is like.
Neri Raanani
@new_user_11620223ff4de5436 My thought exactly. Thanks!
Brad
I prefer Video content.
Neri Raanani
@brad_fusion Thank you for sharing! 💪
Fares
I prefer the video! I find it more fun and faster
Neri Raanani
@fares_aktouf I appreciate you sharing this!
Sergul Sungur
I prefer to watch if there is any how to videos rather than written content. But for more detailed information I'm looking at documents.
Neri Raanani
@sergul_sungur1 Same here 💪
Selman Babayigit
Both. Written content will probably give me more information, but a page with video content would be more interesting.
Neri Raanani
@selman_babayigit That's what we're aiming for! Thanks for your comment! 💪
Pramit Marattha
I'd take both of them.
Iya Mendoza
Both? Haha it really depends on the topic. If it's a quick guide or questions answerable by 1 or two words/sentences, I'd go for text. But if it's more about technicality, I usually prefer video. But if it doesn't work, I resort to written content. I think that's why both video and written content is important and a valuable factor for Google algorithm.
Neri Raanani
@iyamendoza01 I definitely agree with you! Thanks for sharing!
1234
Next
Last