Video or written content? How do you prefer to read product help guides/documentation? 🛠

I prefer both, a video first to get a first glimpse of the product, I would then read any written specifications.

I prefer documentation for it lets me jump to sections I am interested in and also lets me copy code snippets & commands.

If it's documetation, I preferred it written, and in a concise and comprehensible way, with examples. However, if it is some sort of a "how-to" guide, i'd prefer a video.

Usually how-to videos, but if they're too long, I skim through articles. The more engaging and to the point the content is, the better. I did a ton of research on this when building searchegg.io, most users don't even go to the help center even when they're stuck, and the ones that do, don't stick around for long. Curious to know if that's your experience too