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Pierre Kraus

What app do you guys use for tracking users' bugs (product defect)?

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I am looking for an app/software that helps to track issues/bugs opened by users in an an efficient way. Currently using nolt but I feel like there are better options that I'm not aware of. Appreciate the help! Pierre Edit: The goal is to be able for users to submit an issue but also to be able to check out the current open tickets, so they don't submit the same issue twice.
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angel numb
There are a lot of ways to cater this. If its a courier tracking website like st courier tracking then you can use clarity or users sessions recordings. You will know exactly whats the issue. Moreover sort the recordings w.r.t user time, the more time user stayed on your site means he didnt accomplish what was he looking for. This indicates issues. Now go and uncheck "skip inactivity" and watch the full recording. Hopefully you will find a lot of issues which were hidden and your user were facing.
For bugs opened by users, I used Jira Service Desk 🐜 And for catching bugs in the code, Bugsnag or Sentry.
Pierre Kraus
@johnnyfekete Thanks! I'll check Jira Service Desk out. For catching bugs I use Debugtron.
Pierre Kraus
@johnnyfekete For Jira Service Desk, how do users know if the same bug/issue is already open or not?
Jose Eduardo Saura
@johnnyfekete +1 sentry
Alina Ihnatiuk
BugHerd
Pierre Kraus
@antonovna Thanks! Will check it out.
Ira GI
In fact, there are a lot of good applications. But I only used BugHerd.
Pierre Kraus
@ira_gi Thanks! What are the other apps you have in mind?
Debajit Sarkar
The apps that I've found to be helpful for tracking bugs are (in no particular order): 1. Backlog 2. Bugherd 3. Userback
Pierre Kraus
@dsarkar Thanks!
Vian Trinh
We use Canny! Seems solid to track bugs opened by users. It does the job well in communicating about our roadmap plan and changelog too :)
Pierre Kraus
@vianingrowth Intesresting, I will definitely check it out! Thanks!
Youri Nelson
Anyone has app that are best suited for electron apps? aka that don't require an overlay on the app.
Ashit Vora
Asana for internal bug tracking & project management.
Pierre Kraus
@ashitvora Thanks for the suggestion!
Tim Adair
Could use Intercom to capture customer feedback and push it to a bug or product management app. Depends if you're looking to enable end users to submit bugs or internal teams.
Pierre Kraus
@tim_adair I like it, thanks a lot!
Maciej Cupial
I use Bugsnag, it's free for the start.
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