When is an AI draft "good enough" to send to a customer? Genuinely asking
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I flip-flop on this every week. Some AI drafts are honestly better than what I'd write at 6pm on a Friday. Others sound fine but are subtly wrong, and those are the scary ones.
Stack Overflow's 2025 survey found more devs distrust AI output accuracy (46%) than trust it (33%). Feels about right for customer emails too.
My current gut check before hitting send:
- would I be ok if the customer screenshotted this?
- is there any number, date, or promise I didn't verify myself?
- does it sound like us, or like a press release?
If any answer is no, it gets a human pass.
But that rule kills a lot of the time savings, which bugs me.
Where's your line? Do you review everything, sample, or let some stuff go straight out?
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my question to you is whether you wrote this line, because if you did you are becoming influenced by the AI to the point where you might as well have it write it:
'Others sound fine but are subtly wrong, and those are the scary ones.'
And I am sure this is going on for many of us, we get influenced by what we see around us, so if you are, like me, talking to agents for a big part of your workday, this stuff is going to slip in and dictate how we express ourselves...at some point that will make the divide between human speak and AI speak smaller and then the effort of writing stuff yourself is really pointless.
I am thinking we will go to a place where people will be less precise, and less eloquent, just to make sure everybody knows we are writing things manually, and at that point I am sure AI will try to emulate that too.
So as an answer to your question, I think it depends - if it is something you really care about, write it yourself, if you are meh about it, at least read it and make some edits :)