Help Scout
Manage your customer conversations on one unified platform.
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Help Scout - Help desk software for a more human & helpful experience

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Viszt Péter
We're using Helpscout for almost a year now and everything works flawlessly. Tried lots of customer support tools, but this is the best one we used so far. Everything is clean, easy to use and only does things that you really need.
Frank Denbow
Love Helpscout and the rebrand looks great. All I need is an android app!
Nick Francis
Maker
@frank_denbow thanks Frank, keep an eye out for a public beta before the end of the year, we're hard at work on it!
Clark Valberg
Looks really good @nickfrancis and team!!
Anthony Painter
How is Helpscout different from Teamwork Desk?
Nick Francis
Maker
@a12rj Hey Anthony, I'm not super familiar with Teamwork Desk, but this page on our site might help to explain a few differentiators we have compared to most help desks- https://www.helpscout.net/help-d.... Our Free plan is likely a big differentiator. If you have any questions, you can always reach our team by emailing help@helpscout.net. Or you can watch a 12-minute demo here- https://www.helpscout.net/get-he....
Hadi Farnoud
It's nice to have translations but does it support RTL languages? Also, no Hubspot integration?
Ed Holloway
Great update, and I am now paying LESS money with the unlimited users - so thanks for that
Derek Shanahan
Free plan is smart, and generous. Great way to become first choice in the space, with a sticky product to scale with customers.
Aaron Hanson
Any plans for live chat?
Nick Francis
Maker
@crixlet hey Aaron, we integrate with some outstanding live chat products like Olark and SnapEngage seamlessly. I'd encourage you to check them out.
Chris Ked
What about existing customers? I just logged in and did not see the report feature activated.
Nick Francis
Maker
@chriskedzierski Hey Chris, you'd have to switch to the new Free plan if you want. Your legacy plan includes Apps and Office Hours, which are two features we removed from the new Free plan. Your choice, go with whichever free version you like.
Chris Ked
@nickfrancis how do I change?
Nick Francis
Maker
@chriskedzierski visit the Your Plan page in your account - https://secure.helpscout.net/mem.... If you have any trouble, reach out to help@helpscout.net and we'll get you taken care of in a jiffy!
Dmitry Mukhin
Really love @Helpscout here at @Uploadcare. If only you could add support for markdown <3
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