Hiver 3.0 - Deliver brilliant customer service right from Gmail

Looks really cool, we are using Zoho so I unfortunately can't give this a try but looks very sleek. Congrats.

Congrats on the launch! Helpdesk inside Gmail appears like an interesting way to resolve customer grievances (we spend a lot of time dealing with email queries). However, I am unsure if teams which are used to Helpdesks would want to come back to Gmail to handle customer support. How does Hiver compare to a standard solution like Freshdesk or Zendesk?

Can I use Hiver as a replacement for Spark/Polymail?

We have been using Hiver for a couple of years as the starting point for our support process. It is a perfect fit for our need to queue, triage, assign and respond to client support requests. My appreciation for Hiver grew when our physical office closed due to the pandemic. Hiver was a key component in our successful transition to working remotely and our ability to maintain the collaborative environment we had worked so hard to build.

Hi, I'm George, founder of Futurebooks, an accounting firm for tech startups in Singapore. We use G-Suite to power our email services, and Hiver has been an incredible find for us. Hiver has transformed our Gmail interface (which we love) into a customer service solution, without requiring any re-training. The chrome extension is light, intuitive, and has made a world of difference in how we handle our customer emails, keep a tab on work volume, as well as collaborate internally. We are also pleased with Hiver's incredible customer focus, from answering support queries within an hour, to releasing regular improvements. More power to Team Hiver 👍🏾

We've come to build our business around Hiver and particularly recently it has become absolutely integral to the way our team works. We've tried so many tools and solutions all of which claim to represent simplicity but end up adding an extra layer of admin for everyone that they become a drag to use. Hiver is the opposite. The Gmail integration is smooth as butter and unobtrusive but suddenly you and your team have all these new capabilities and efficiencies. From Customer Support, project management and all those times you want quick input from a colleague without starting a new email chain - Hiver is the business. They're also a really likable company that have been very supportive to our team and we wish them ever success. Exceptional team. Exceptional product. This is the one you're looking for.

Congratulations on PH launch. Would love to try this out and share feedback :)

Everything done out of gmail is a huge bless. Nice product

Congrats on the launch! :)

Absolutely love the video! Congratulations on the launch! :D