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David

HubSpot Conversations - Live chat, bots & team email -- free.

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Meet the universal inbox built for all messaging channels and teams. With live chat, team email, and an easy-to-use chatbot builder, HubSpot gives you the messaging tools and context to have personalized conversations with prospects and customers at scale — for free!

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Alan Kennedy

HubSpot is awesome

Pros:

easy to setup, easy to use

Cons:

new product may not have everything out of the box

Babken Karapetyan
looks interesting
Todd Greene
In the market for something similar right now. Looks great! Does the chat service offer HIPAA-compliance? (Because this would be for a healthcare company.)
Meghan Keaney
@toddgreene1 Our software wasn't built to collect manage or process PHI so we can't work with customers who require HIPPA compliance. You can read about our privacy practices here. https://legal.hubspot.com/privac... and our GDPR compliance here https://www.hubspot.com/data-pri... - but HIPPA is outside of our scope. Sorry!
Clwyd Probert

Makes sense to be able to talk to people across multiple channels and share those conversations with internal teams.

Pros:

Genuinely useful new functionality.

Cons:

None

Brendon Rell
Nice! It was easy to get up and running, and I like that it's already integrated into the mobile app. Linking my HubSpot CRM with this seems like a logical choice. I also like how easy it is to customize (and preview) the look! A couple things I noticed: it requires the script to be at the body end, versus the head. A lot of CMSs (including the tool I'm using) only give the option to inject a script into the head - including a chunk of my site - and switching that might be something to look into (I ended up going back to Drift solely because of this). I'd also look at having a smaller window pop up when the user clicks on the chat button, as it could overwhelm them a bit, especially on mobile. Anyways, keep up the great work!
Muhammad Saad Khan
Is that a Drift competitor?
N T
It's strange that you guys don't have live chat on a live chat product? My team has been trying to get some help for 3 days, yet every time it says "your APAC team is closed Aug 8 and Aug 9" even though it's Aug 10 now.
Qaunain Meghjee

Really simple to use, works on the free plan, paid plans can remove HubSpot branding and connect to a few others tools.

Pros:

Easy to use

Cons:

Could have a few extra customisations like delay timers and appearance fine tuning but nothing that would prevent you from using it.

Carly Farlow
Yes! Agree with you completely. Delay timers would be a game changer.
Carly Farlow

The chat must begin with text, then the bot automatically begins with message. So I set up to say 'hello' from the chat, then bot asks the first question. But for a free chat, this is legit and I'm excited to see the leads come in!

Pros:

Love having a free version of chat! It was pretty easy to setup as well.

Cons:

Just had one small hitch when setting up - not being able to delay the bot.

Sebastian Valencia
I don't know if is too late for a comment, but this is wonderful. Since you began how has the product evolve form the original launch?
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