Intercom Educate - What a knowledge base should be–personal and intelligent

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This looks really great! Any plans for a readme.io integration?

Intercom. You guys. :') What is incredible is that even though you have introduced a scalable way to improve the customer service, you have not completely removed the human touch from it. Personally, I get quite frustrated when I am unable to find an answer in an existing forum; only for me having to find an email and send a long disgruntled query. This is the perfect integration of a forum-like feature (with insight) + direct customer service (when needed) Keep killing it!

Just signed up! Excited to see how you incorporate suggested answers between all the different Intercom products to help customers get solutions faster & also help us identify new content that should be written / gaps.

I'm very curious to see how the intercom team takes on knowledge base. I haven't seen a KB system that fully delivers on the promise of the the product category yet, and thus i'm always looking out for an innovative approach. It's hard to produce great content AND surface it to users when they need it in a scalable way. In my mind, if you can make dramatic improvements on either of these challenges you have something worth trying.

You rock guys!

So cool

Ooooo, I've been waiting for this from intercom for awhile now! Can't wait to test it out. Awesome stuff guys!

Great features indeed. The most useful for me is the instant feedback through the in-app messages and also the tracking of most searched item giving insights on what is still unclear in the product! Great job :)