Technical escalation specialist by day, founder by necessity

Hey Product Hunt, I'm Victoria.

My day job is technical escalation. I've spent years working inside platforms like Shopify and Thinkific figuring out why things break, validating bugs, and translating what's actually happening into something leadership can understand and act on.

That work gave me a pretty clear view of something that doesn't get talked about enough. When a platform issue or an internal tool issue goes unresolved and the vendor isn't moving, nobody really knows what to do. Push harder? Build a workaround and move on? Start looking at other options? Teams just wing it every single time and absorb the cost without ever creating the necessary report for internal use or discussing next steps. Tracking issues of internal tools you engage other vendors to support is crucial.

That bothered me enough that I eventually built something about it.

Mumford Advisory and Platform Decision Verdict came out of that frustration. It's a structured decision system for teams dealing with exactly that situation. I'm in Early Access right now and have a proper launch coming here on Product Hunt soon.

Would love to have you follow along if that problem space sounds familiar.