Victoria Mumford

Hey everyone, I'm Victoria, founder of Mumford Advisory and I am new to Product Hunt! Happy to be here and share this experience with the community.

I spent years in technical escalation at Shopify and Thinkific and I kept watching the same thing happen. A platform or internal tool issue would sit unresolved. Someone would build a workaround and six months later that workaround was just how the job got done.

I started to calculate how these workarounds impacted operational cost. One example I encountered was a three minute CRM fix, five times a day, across 20 employees at an average wage of $50 an hour. That's $78,000 a year disappearing into a workaround that hadn't been resolved or tracked.
I noticed a pattern where companies are moving towards reducing their total yearly budget spent on software. My tool will help them achieve that.

Hey Product Hunt, I'm Victoria.

My day job is technical escalation. I've spent years working inside platforms like Shopify and Thinkific figuring out why things break, validating bugs, and translating what's actually happening into something leadership can understand and act on.

That work gave me a pretty clear view of something that doesn't get talked about enough. When a platform issue or an internal tool issue goes unresolved and the vendor isn't moving, nobody really knows what to do. Push harder? Build a workaround and move on? Start looking at other options? Teams just wing it every single time and absorb the cost without ever creating the necessary report for internal use or discussing next steps. Tracking issues of internal tools you engage other vendors to support is crucial.

That bothered me enough that I eventually built something about it.