Star rating or specifics — what detail helps the next customer decide?

When you are choosing a business, what part of a review do you actually rely on?

A five-star rating on its own tells you someone was happy, but not why. A short review that says only "great service" leaves a lot unanswered too. The reviews I find most useful usually mention something concrete: what was ordered or booked, how long it took, how a problem was handled, or what the experience was like step by step.

On the other hand, too much detail can feel like a story rather than a review, and very long reviews are easy to skip. So where is the balance for you?

- What one detail makes you trust a review more?

- What detail makes you doubt one?

- Does a specific, ordinary detail — a dish, a service, a date, a wait time — matter more to you than the star rating itself?

Curious to hear how other founders and customers read reviews when the stars alone are not enough.

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