I've heard and read both "users ignore it completely" and "it's the most useful signal we have". Seems like the difference is mostly about when and how you ask.
Just launched PulseAhead on PH today - lifecycle surveys for SaaS teams. Would love to hear real experiences from people who've been through this.
PulseAhead is a purpose-built lifecycle survey pack for SaaS teams. Quick to setup, it captures user profiles, first-touch attribution, helps understand onboarding friction, measures activation confidence and product-market fit, tracks loyalty with Net Promoter Score (NPS), and captures reasons for churn at the moment users cancel, with everything flowing into one real-time dashboard.
