OneBot - AI-based conversational commerce tool

💙Hello Product Hunt, I'm Agata Czapla from Innovation Lab. We're part of Divante, one of the world's leading eCommerce technology companies with over 10 years of global experience. We’re very excited to share the product we’ve been working on for the last few weeks! 🛠There's no one B2B process. But there's OneBot to serve them all.🛠 💬What is the solution? OneBot - needs to features descriptions: - AI chatbot based on assumptions of conversational commerce simplifying B2B buyer journey. We're there to help user find a solution, not just a product - Guided shopping serving both new users (researching & products recommendations) & regular customers (orders handling) - When most of the solution focuses on product pages, we're when the user needs us - also on search, category page and in the checkout - Conversation based on personalization tool and customer behaviour - Shareable solution allowing to collaborate whole purchasing teams on an order - Generates the offer based on conversation 💬What elements make up OneBot? - Conversational commerce - Natural-Language Understanding - Chatbot - Personalization engine - Configurators builder - Web components 💬Why is it more than just a chatbot? - B2B conversational commerce platform based on the newest technologies, - Developing configurators is expensive and takes a long time. We've learned it hard way, there's a need to create configurations of products also for non technical people - It’s able to conduct whole guided shopping experience (from the first session through the checkout process to later customers orders service) - Solution combined of OneBot and personalization engine allows users to interact in various places on the website (not only in chatbox) 💬Main benefits of using OneBot - Self-service extension, - Buyers education, - Purchasing automatization to lower customer service - bot is learning with each human rep answer (and learning your specific jargon and tone of voice) - Personalizing experience - tailored for individual needs - Tool customization due to client’s needs - there's no one b2b process, but there's one bot to serve them all - System self-learning (based on human rep answers) - A true potential to grow, when it gets integrated with simple analytics and tickets management platforms. 🎤I'm here to answer any of your questions or concerns! All comments are more than appreciated.

Interesting idea! Would definitely be useful!

what a cool idea!

That's really interesting!

Looks great!

sounds like a good idea for any e-commerce company

This looks really promising - looking forward to see it in action!

I love the movie :) and the product is cool too!

Great idea! Would love to see it in action!

Good stuff, congrats to the whole team!