Scribe
Document and improve any workflow with AI.
Start new thread
Alex MacCaw

Scribe by Cursive - Create step-by-step user guides, with a simple click

by
Reflect New Tab for Chrome
•
Know how to do something cool or useful?
One click, Scribe will watch you work your magic and automatically turn what you do into an easy-to-share guide. Create user guides for onboarding, training, product documentation, remote support, edu, and more.

Add a comment

Replies

Best
Amanda Peyton
Hi @jennifersmith6 this is super interesting! I was wondering if you could talk a bit more about how teams are using this for customer success guides? We are mostly using a combination of Notion, Intercom and Retool right now but would be curious to hear how teams are integrating the tool into their workflows.
Jennifer Smith
Maker
@amanda_peyton two main ways: 1) internal training - CS has lots of training manuals, and they're pretty cumbersome to create (and therefore don't get updated often enough); 2) guiding customers through a flow - sharing a scribe "how-to" guide w a customer to resolve their issue. I used to work in a call center, and one thing I observed was that great reps found their own optimal ways of doing things. I'd love to see them use scribe to share their "best practice" learnings w their colleagues.
Andreea
Fantastic product, well done ?makers! I think this has a lot of applications for PMs and product marketers, who could use it to describe/educate folks re new launches. I'd also consider a future iteration that animates the steps (simple flash video), for easier distribution/sharing on websites or in app.
Aaron Podolny
Maker
@afakerele Thank you! Yes we're thinking about exactly this direction — focusing on how to make it easy to share the results via a link, where the recipient could decide how they want to the content (slideshow, animation, guide, etc.) Any in particular that are a good fit for what you're imagining?
Jennifer Smith
Maker
@afakerele @aaron_podolny we were thinking that might be really cool...imagine that's something you could send to folks (ie a walk-through of a flow) or embed on a site. what did you have in mind?
Angie Peng
Awesome product! +1 to other comments here around allowing easier collaboration on the guide itself - maybe one idea would be to allow an option to export to a Google Doc or something of the like so that teams can collaborate (re-arrange, add commentary, add in links to other documentation, etc.).
Aaron Podolny
Maker
@angie_peng Thank you! We're very focused on sharing options in the next iteration. Appreciate the thoughtful feedback.
Jennifer Smith
Maker
@angie_peng Seems like a common theme across the comments...this will be a top priority for our next version
Constant Druon
Super cool !
Jennifer Smith
Maker
@constant_druon thanks! let us know if you have any feedback
Milos Golijan
Great product by my coworkers!
Aaron Podolny
Maker
@milos_golijan Thanks, Milos!
Noah Jessop
Really quick way to build documentation for anything - so much easier than taking tons of screenshots. ?makers would you add underlining or text on pictures eventually?
Jennifer Smith
Maker
@njess hm that's a great question. we hadn't considered it, but I could see it being helpful for marking up / annotating parts of a screenshot beyond just the click
Aaron Podolny
Maker
@njess Great idea! Our roadmap includes a few different features for annotating screenshots, but also for using machine intelligence to automatically identify relevant steps/parts of actions so that creators don't have to do all that work themselves.
Jennifer Smith
Maker
what are the collaborative / sharing features you're most interested in? have gotten a number of comments here and offline with this request. would love to get a sense for what would be most helpful for folks
Raj Gokal
Passed this to my developer relations lead. Gets us prototyping on quick start guides! Very cool idea.
Aaron Podolny
Maker
@raj_gokal Thanks — sounds like a great use case — looking forward to hearing how it goes!
Jennifer Smith
Maker
@raj_gokal great! tell him to ping us here if he has any feature requests, feedback, etc. hope it's useful
Tanja A
Great and useful tool for customer support! It makes it easy for the customers to use step by step instructions!
Aaron Podolny
Maker
@tanja_a Thanks! Would love to hear more about how you use it.
Stevan Miletic
Amazing product!
Nikola Milev
Maker
@stevan_miletic Thanks for your feedback!
First
Previous
123
•••
Next
Last