How do you know it’s time to document support answers?

Hi there!

Question for early-stage founders (and also for those who once were at this stage):

How do you know when it’s time to create a help center?

I am building Echo, a tool that automatically turns your customer emails into ready-to-publish help center articles, so your knowledge base writes itself.

I am trying to understand if this solves a real pain or just a “nice-to-have.”

Happy to further discuss and show the MVP of the product!