I travel a lot and this is very exciting. To clarify—let's say I have a ~3 hour flight delay in Atlanta (happens all the time), Service will automatically flag this and be able to talk to Delta that day? I never actually do this myself because it's such a chore and probably leave quite a bit of refunds on the table.
@boreta in general, yes. If the delay is weather related or air traffic control, it may not be delta's responsibility. But if it's a maintenance issue or something else within their control, we can for sure help. Our system will flag any delay over 2 hours and offer help - and we have a high rate of success!
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Epic Games
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