Squadcast - Experience the journey from On-Call to SRE

It's more economic than the competitors, includes all the features you really need, supports a bunch of integrations, customer support is ultra responsive and the platform keeps evolving with more features and integrations. When they say that a feature will come, it will, and fast !

Squadcast have helped us in our incident management process and on call rotation. It comes built in with proven way of doing things which helped young team like us to get started quickly. And there affordable pricing doesn't hurt pocket as well.

These guys have done an incredible job. You can benefit from a complete set of quality, functionality, and support. We've been using it for almost a year. They have been always with us with their great support. Honestly, I can't think of any inconvenience for us so far. Incident management is a critical service, but they are managing to do it at an affordable price.

Joins random Slack communties with a hit'n'run spam-approach. Would not use.

The platform needs a lot of tweaks to bring it to the level of competitors like OpsGenie and PagerDuty. Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever growing remote workforce, knowing my team has been pinged is critical. The on-call scheduling is tedious, at best. The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/FireFox in order for it to update. I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease. The product has potential to be fantastic, however, at this stage, it isn't worth the time.