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Nik Graf

Pepper - A friendly contact widget for your website

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Serenity Notes
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Does your website provide an easy and immediately visible way for visitors to get in touch; with YOU?

With PEPPER, your website's visitors won't ever have to CTRL-F again to find that odd "contact" link! PEPPER collects all your contact info in a pretty widget – easy to find, yet unobtrusive!

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Johannes N
Maker
Thanks for hunting PEPPER, @nikgraf! We’ve built PEPPER with the goal of making it easier for visitors to get in contact with a website’s owner – through various social medial channels, phone, email etc., without the need to CTRL-F to find that hidden ‘contact’ link in the footer. Thanks for giving PEPPER a try, we’re very much looking forward to your feedback!
Chris Crompton
@jollife @nikgraf Will there be support added for other services like Intercom or Smooch.io? That way the web visitor can see live chat as an option to connect as well?
Nick Meagher
@chris_crompton1 @jollife @nikgraf I was thinking the exact same thing, I would love to see integrations with products such as Intercom or just a real-time chat feature in general.
Stephen Campbell
@chris_crompton1 @jollife @nikgraf Touche. This is cool, but the icon is misleading - Most users click that when they want to chat on-screen/in-app. And I want to chat with them!
Gareth
This looks great! I'll use it on my next project. Couple of extra little things I'd be looking for: 1. Custom color selection for widget button. 2. LinkedIn social channel (maybe there is a reason you didn't add this).
Johannes N
Maker
@garethafuller Hi Gareth, 1. we thought about this, but wanted to keep the UI very clean. We might add this feature in the future! 2. There is no easy link for linkedIn, so we decided against integrating linkedIn. Do you know of any easy to get link for your company/user profile?
Gareth
@jollife I see what you mean about (2). There doesn't seem to be a clean way to know if it's a company page or a user. I know it's not ideal, but maybe just offer a choice once the LinkedIn channel is added (user profile or company page) and adjust the URL's to suit the selection?
Johannes N
Maker
@garethafuller but is there a "human readable" url? we tried it and always ended up with some strange and very long urls (no one knows if this is just a temporary url)
Gareth
@jollife Ahh I see what you're saying. Well, it is possible for a LinkedIn user to adjust their URL so that it is "human readable", e.g., this is mine - https://www.linkedin.com/in/gare.... But I see that a lot of users have the path /firstname-secondname-idnumber which I guess isn't as 'pretty'. For companies, the URL is https://www.linkedin.com/company.... So as far as I can tell, all you would have to do would be to switch /in/ with /company/ depending on the user profile/company page setting. and then append their input username. So for me, I'd select 'user profile' then provide you with my username 'gareth-fuller'. With that, you could construct the URL https://www.linkedin.com/in/gare.... Maybe I'm not seeing the difficulty here.
Michael Kamleitner
Maker
@garethafuller Thanks for the input. Maybe we should just allow users to add *any* URL (either company or personal) to the Linkedin option, @jollife?
Luca Hammer
Just added it to my blog. Setup was fast and easy. Thanks!
Wolfgang Gumpelmaier-Mach
@luca schaut super aus!
Vlad Arbatov
Telegram is missing.
Michael Kamleitner
Maker
@vladzima Oh noes - fixed! :)
Vlad Arbatov
@_subnet Nice!
James Tattersfield
Great product. Have you thought about adding in a toggle to change it from 'us' to 'me' - e.g. 'Tweet Me' instead of 'Tweet Us' - for personal / profile / freelancer sites?
Michael Kamleitner
Maker
@jtattersfield That's a very good point! We're already thinking about a solution for this... to be quite honest, we didn't think about personal use in the beginning...thx for your input!
Jonathan Nabais
@_subnet @jtattersfield I'm going to use for my personal website, you should consider this really
Jonathan Nabais
@_subnet @jtattersfield and I'm sure that I won't be the only one
Michael Kamleitner
Maker
@jonathannabais @jtattersfield We've just added this option! :)
Jonathan Nabais
@_subnet @jtattersfield nice move but what if we prefer Facebook rather than Like Me? Let us change the title and it would be perfect :)
Michael Kamleitner
Maker
Quick update: you can now switch the labels from "...Us" (Company) to "...Me" (Persona)! Hope that helps for using Pepper on personal blogs, websites etc. Let us know what you think! /CC @ashishsinghxyz @luca @findabhilash
Nic Coates
Neat idea & beautifully executed! Congrats! Looking forward to using this 😸
Johannes N
Maker
@gadgick Thanks Nick! We really appreciate any feedback! Would love to see some peppers out in the wild! Please share your link with us!
Matt Delac
Great product! Congrats on the launch 🎉 How are you planning on making it a paid service and if so what is your pricing model?
Johannes N
Maker
@mattaussaguel PEPPER will be free forever, as it's just a companion for our main app, Swat.io (which is the perfect partner for pepper).
Paul-Louis Prove
to me the speech bubble implies a chat, but actually gives me a list of different contact information. maybe in the future you'll add simple contact forms or actual chats. that would make it more useful. also, with the "Get PEPPER for your website!" banner i'd never use it. you're probably planning more features for paying customers, but i cannot see myself becoming one. i can get essentially the same functionality with one of a million different snippets available for free on the web. with a snippet i can also control dependencies, fonts, color, layout and design. but i guess this is targeted at people with very little web dev knowledge. best of luck!
Johannes N
Maker
@gopietz thanks for your feedback! 1. we already have a wishlist item for "removing the pepper label from the widget" 2. Of course there is a ton of other widgets with exactly the same use case - but we haven't found one with a solid list of included social platforms. 3. About chat: You're absolutely right. We wanted to keep it simple for our initial launch. If there are a lot of customers who would like to see a chat integration, we're prepared to add this to the widget as well. Until then, there are a couple of good icons to indicate that this is NOT a chat solution. 4. Contact form is definitely on our wishlist!
Paul-Louis Prove
@jollife awesome, looking forward to it. i just read that you don't plan on making money with pepper. that also neglects some of my criticism :)
Johannes N
Maker
@gopietz of course, making money, is always the goal. but not with pepper itself :) we just want to get a good audience for our main app Swat.io.
Michael Kamleitner
Maker
@gopietz Thanks for your feedback, from my side as well! While, as @jollife said, we don't aim PEPPER being a complete chat solution, we'll definitely think about integrating the FB Messenger widget, f.e.! Stay tuned!
Johannes N
Maker
@gopietz custom coloring is now available for PEPPER - thanks for your feedback! ;)
Pame Valdés
What if you already have Drift or Intercom's chat button in the same place? Would this be on top of it?
Michael Kamleitner
Maker
@pamevls Yes, however you could still switch it to the other side of the screen (not ideal). For Intercom, integration with that is already on our wishlist! :) Thanks for your feedback!
Pame Valdés
@_subnet Great product! Congrats. I'd also consider Drift.com, it's getting a lot of traction vs Intercom chat.
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