Rick Kats

Modern, Facebook Messenger - Facebook Messenger for your website, chat with visitors

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James Hayes
Website is down. Looking forward to learning more when back up and running
Rick Kats
@jamesvhayes back up - had some really strange "caching" issues today, anyhow all resolved, thank good for being fast :) please let me know if we can help
Mahieddine Cherif
Doesn't work
Rick Kats
@cherifmahiedine what didn't work for you, could you be a little more clear :)
Kyle Visner
I might need to add this to my site, very cool
Rick Kats
@kyle_visner thanks! and please let us know how we can help - it'll only improve :)
Gustavo Vitulo
Very cool! What do you think about translating?
Rick Kats
@gustavovitulo Hey what are you thinking? we currently offer the ability to change text inside the message box to any language you desire :)
Andreas Mitschke
I do not get it, yet. All it does no matter where I click is sending me to messenger.com and the respective vanity, that is it. It even sends me there when I do not click on the message link, because the whole widget area ".fb-messenger-widget-message" is triggering the same action, no matter if you click on an actionable link, CTA appearing link or just somewhere. What is the point?
Rick Kats
@andmitsch Andreas, whats the point to chat with visitors using Facebook Messenger? I didn't quite catch your questions - we're working on making a lot of improvements to the widget over the next few weeks and a lot more functionality along with automation. Please let me know if I can help you understand anything else, have a great one!
Andreas Mitschke
@rickats No, what is the point in the widget doing nothing but pointing to a rigid URL? I mean, I can always create a link pointing to a specific FB messenger URL. Maybe it is not working as expected on my side, because all the widget does is always open a new tab to a hard URL, there is no dialogue on the page, just opening a messenger tab. I'd totally like to have a messenger chat interface straight on the page, but I just get pointed to a messenger URL.
Rick Kats
@andmitsch Andreas, cool feedback - however keep in mind this is the first version and we're already working on version 2 which will do a lot of this and will change the way you communicate with customers :)
Rushabh Doshi
Good work, but it somehow doesnt work on my website: www.rdoshi.com , could you solve the bug ?
Rick Kats
@rushabh_doshi Hey I'm on it :) notified the team and this should get resolved asap - thanks for pointing it out!
Rick Kats
@rushabh_doshi hey it works now :) go test on your website :)
Arpit Choudhury
Just started using this on our website, www.nwook.com. Pretty slick.
darby
On mobile ios in product hunt app web view i clicked the chat popup on the site and nothing happened.. Do i need messenger app or am i missing something?
Rick Kats
@drawby we're working on improving mobile functionality - should have it all working end to end by end of next week so feel free to test it out then and should work flawlessly
Dan Moore
Gave this a shot today -- it's still a bit buggy (the angular errors out a lot when moving around the dashboard). Tried the automation a bit -- it's testable but very buggy. It's also not intuitive on how to send that out to your visitors. Overall it's a nice idea, but the execution is lacking a bit. It would be nicer to imbed the messenger into the site (like intercom) instead of popping out the window. Also, while probably a FB Messenger limitation, when people want to chat with us, I don't want to show them all their personal conversations -- but keep them focused in on our conversation. Good MVP though! Keep up the revisions!
Cosmin V. Miron (Cosmic Sound)
DEAD!