TipTap
Customers tip support agents that help them the most
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TipTap - Customers tip support agents that help them the most

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TipTap lets customers tip the support agents who helped them - directly, after a great interaction. We plug into any existing helpdesk like Zendesk, Intercom, Freshdesk, etc. and add a tipping flow at the end of resolved tickets. Customers who had a great experience can leave a tip. Agents earn extra income. Companies retain their best people. Zero cost to the company. No restructuring. No salary changes. Just happier agents and better internal metrics.

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Maker
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Hey Product Hunt! 👋 I'm Dan, Co-founder of TipTap. After working as a support agent for 5 years and experiencing how badly customer support agents are treated, I built TipTap. Long hours, low pay, high pressure, and almost zero recognition when they do something great. The result? Brutal turnover. Companies spend thousands replacing agents constantly, and the ones who stay are burned out. TipTap fixes this in the simplest way possible. We let customers tip the agents who helped them, right after a resolved ticket. It plugs into any helpdesk you use like Zendesk, Intercom, or Freshdesk with zero cost to the company and no workflow changes needed. Agents earn real extra income. Companies keep their best people. Customers feel good about rewarding great service. We're live and would love your feedback, especially from anyone running support teams or working in CX. What would make this a no-brainer for your team?

it's a great approach on the zero cos' model. i'm curious how you guys handle the payout logistics and tax reporting for the agents so it doesn't create extra work for our hr team. if that's automated, this is a 10/10. congrats..

Recently, I had the worst experience after buying a product that never arrived. The support completely changed that and fixed it by being very helpful. I would have definitely tipped the person if I had the chance, but would have loved the company to be involved. Do you have an option to allow the company to double or triple the tip?

Maker

 That's exactly the kind of moment TipTap is built for. We always encourage companies to reward their top-performing agents, but it's never mandatory.

Every company gets access to their own dashboard where they can see each tip and identify their top performers. If they see fit, they can use that data to reward agents additionally for their excellent work.

Glad to hear the support team turned things around for you!