How do Warm Transfers work in practice?

Just launched our Warm Transfer feature and curious about real-world use cases!

Here's how it works:

1. Customer requests to speak with a human

2. Customer goes on hold (with music/message)

3. Agent gets called and receives a full context briefing

4. Both parties are connected - agent already knows what the customer needs

This is huge for support teams because agents don't start "cold" - they have the full conversation context, customer needs, and can jump right into solving the problem.

Questions for the community:

• What industries benefit most from warm transfers?

• How do you handle the briefing - what context is most valuable?

• Any edge cases we should consider?

Also works for web calls → phone transfers (unique to Famulor) and SIP trunks without REFER support.

What's your experience with call transfers? What would make them better?