How do you currently know which leads are getting stuck?

We built Nodi after seeing a pattern across service businesses:
leads were coming in, but owners couldn’t clearly see where things were breaking.

Most teams already use CRMs, spreadsheets, or chat tools — but still struggle to answer:

• Which leads were never followed up?

• Which deals are stuck too long?

• Where is revenue quietly slipping?

• Who is overloaded or falling behind?

I’m curious how others handle this today.

If you run or manage a service business:

• How do you currently track missed follow-ups or stuck deals?

• Is it manual, tool-based, or mostly intuition?

Would love to learn what works (and what doesn’t).