What I built after losing too much user feedback

This started as a personal fix.

Feedback was everywhere — emails, DMs, comments — and nothing felt actionable. So I built Retour, a lightweight feedback component that sends everything into Slack, with AI mood detection and summaries to keep signal clear.

It’s now used by engineers at PwC, Vercel, Supabase, and indie teams who care about fast loops.

Sharing here mainly to learn:

• How others handle feedback at scale

• What breaks as teams grow

If you’re curious: https://www.retour.tech
Happy to answer questions or learn from your setups.