Voice, WhatsApp or email: where do your customers actually reply?
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A lot of our customers are in India, where WhatsApp often gets a faster reply than email and a phone call still closes more deals than both. With customers in the US and elsewhere, the mix looks different.
We've learned to let each AI employee switch channels: a voice call to qualify, a WhatsApp follow-up with the payment link, an email with the documents.
I'd love real data from other builders. Which channel gets you the best response rate, in which market, and has that changed in the last year?
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"A WhatsApp follow-up with the payment link" makes sense to me for India. Over here worry about the homeowner losing track of which message had the price in it once it's spread across three channels.
Fair point. Once it moves across channels, I'd want one written source of truth for the price and next step, with the other messages pointing back to it instead of repeating details. Do you usually make email the final recap, or does WhatsApp get the customer's confirmation too?