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Harsh Makadia

Live Chat by WotNot - A.C.E. your customer service with live chat

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WotNot
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We are super excited to showcase our completely revamped Live Chat interface that can make Customer Support.Easier! 🙂Faster! 🚀 Highly Efficient! 😎 So how about easing off the pressure on the support team and providing the ultimate chat experience?! 🤓

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Harsh Makadia
Maker
Hey Folks, This is Harsh, Product Lead at WotNot. 👋🏻 So after endless efforts from our team for months, we have finally launched our new and revamped Live Chat! 😀 This new update of our software now helps you engage your website/social audience easily and pragmatically. We mentioned in the description that this tool is all about enhancing your support, and we mean it. We decided to bring you features that will make you fall in love with the whole chatbot + live chat experience. 🙆‍♀️ How, you ask? 🤔 The revamp includes some exciting features like saved replies, visitor status, agent/team routing, enriched visitor information, labels, notes, and many more. Data and functionality are locked on one interface, making it a “no navigation required platform” to engage with any visitor at any time. Having a bot in the absence of your team is an added benefit. 💁‍♂️ We have always been a big fan of the Product Hunt community, and we would want nothing more than to have some community feedback on making it better. Give it a try, and let us know your experience. 😊
Csaba Kissi
@makadiaharsh I like the design. It's clean, intuitive and easy to use! Good luck Harsh!
Harsh Makadia
Maker
@csaba_kissi Thanks a lot Csaba. Glad you liked it!
Arnav Bathla
@makadiaharsh love it! Good luck Harsh🚀
Harsh Makadia
Maker
Thanks @arnavbathla, Happy to know your feedback.
Bhumish Sheth
Team routing in live chat that seems new. So will that mean the chat can be assigned randomly to anyone in the team?
Hardik Makadia
Maker
That's correct. We've researched a lot interacting with hundreds of our customers and what we learnt is every chat is highly specific about what they are looking for. Hence, we made 'Teams' as a tool to assign the right chat to the right agent in the right team 😀
Himanshu Kansara
Congratulations guys. You have built a next generation of live chat tool. Clean UI, feature rich product and lightening performance ♥️
Harsh Makadia
Maker
Thanks @hkansara4u, Glad you liked it. Yes tried to keep UI neat and clean so agents can focus on what matters the most to them. Do give it a try and l would love to hear your feedback.
John Miller
I’ve been using WotNot for a few years now and I'm really excited about this new addition!
Hardik Makadia
Maker
You've made my day, John! ♥️
Sahil Patel
Awesome product!!
Harsh Makadia
Maker
@sahil_patel4 Thanks a lot Sahil, Glad you liked it!
Kapil
I think one thing I’ve noticed about this tool is how enterprise-friendly it is. Most of the new features seem to make it easier for customer support in big organizations.
Harsh Makadia
Maker
Thanks a lot @kxyzptlk, Do give it a try and let me know if you have any issues. I would be happy to help you on this.
Johannes
that looks pretty awesome, what a great idea to chat with your website visitors! :) can this be integrated into bubble?
Harsh Makadia
Maker
Yes ofcourse @jobenjada, You can include a JavaScript snippet and you are all set for wonders. Do give it a try! Would be happy to help.
Johannes
@makadiaharsh I would like to give it a try on a product I want to launch Tuesday! I will check this out Monday, I'm traveling over the weekend :)
Latoya Emillie
Amazing!
Hardik Makadia
Maker
@latoyaemillie Awesome! Happy to hear that.
Mayur Jadhav
Congratulations on the launch! A very nice product with lots of amazing features 👏👍
Harsh Makadia
Maker
@mayurjadhavpage Thanks a lot Mayur. Do give it a try and let me know what do you think. Would be happy to help you.
Karthik Sridharan
Congrats Harsh!
Harsh Makadia
Maker
Thanks a lot @karthik_sridharan!
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