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Mike Mortimer

Answer Bot by Zendesk - Machine learning designed for customer service

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Zendesk
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Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.

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Jason Ephraim
Really cool offering! I was concerned with the pricing along with many of the folks on here. Seems to me you might have to present users with a tool to compare current CS cost per resolutions vs w/ your product. One question I had reading #3 in your comment - Where does the machine learning fit in? Seems like the system is reporting user behavior and it is the CS agents manipulating which suggested answers to show and when. Thanks!
MachineBox.io
Maybe this isn't ok to say, but its quite easy to build a bot these days based on a knowledge base. You can use something like Textbox (https://blog.machinebox.io/incre...) to search the KB and respond with the 'answers'. The nice thing about proper NLP is that if someone searches for "frog" you get results with "toad" since its semantically not as far apart as "frog" and "car". The real value in bots is the knowledge itself, and the relevance of its response.
Stefan Aichholzer
Too all my supporters and up-voters; I have started working on this, keep an eye open folks, coming soon. -All up-voters will get a free lifetime license, just for believing in me and because this is how we roll.
Shiraz Samsoodeen
This is a useful to have it in place inside Chat, Contact form and customers who're reaching the help desk via email. Answer bot will recommend articles based on the keywords on your question and suggest you
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