Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
If you’re using Zendesk and into your SLAs and OLAs or just want to create some better workflow to ensure things happen in a timely manner, this app is for you!
The ChatGPT Suggested Reply App helps agents create meaningful answers for customers. It uses ChatGPT to generate well-funded replies based on ticket content. Agents can even request the App to rework Help Center articles into meaningful answers.
Follower View adds an app to Zendesk Support that gives agent quick access to their followed or CCd tickets and allows to quickly view them or (bulk) unfollow tickets.
