Aftercare

Name: Aftercare
Rating: 5.0 (2 reviews)

AI-powered survey for in-depth user feedback

5.0•2 reviews•

247 followers

AI-powered survey for in-depth user feedback

5.0•2 reviews•

247 followers

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Productivity

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Survey and form builders

Aftercare helps you run surveys with AI-powered follow-up questions to dig deeper for insights—it’s like having a skilled interviewer for every survey. All your responses are automatically categorized and summarized into key insights using AI, saving you time.

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Launch tags:Analytics•SaaS•Artificial Intelligence

Launch Team

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Aftercare

Maker

📌

Hey Product Hunters! @justinmay, @anandnanduri, and I are excited to launch Aftercare, a conversational survey platform that gathers deep insights with AI follow-up questions. Aftercare combines the scale of surveys with the nuance of a skilled interviewer. We’re elementary school buddies who have known each other for 18 years and began building survey tech after going through the YC W24 batch. To celebrate Aftercare's Product Hunt launch, anyone who signs up for Aftercare today will get a free month of our Pro plan, which includes an AI chat feature and more responses. We'll be personally upgrading your accounts, so feel free to sign up for the free plan to poke around first, and look out for an upgrade email from Anand later in the day! 🔍 Intelligent Follow-up Questions The platform can automatically ask intelligent follow-ups to dig deeper into survey responses, uncovering insights you would not get with traditional survey tools. For example, if a respondent answers "bad" to a product experience question, Aftercare can automatically ask, "What specific parts of the product contributed to this experience?" This way, you can get to the “why” behind answers, and uncover deeper insights about your users. 🔮 Insights, Not Just Data We've transformed survey responses from overwhelming text walls to clear summaries and actionable insights. Open-ended responses are automatically categorized, saving time analyzing data, and letting you spend it taking action on the insights. We’ve helped SaaS companies gather product feedback from their users, newsletter creators hunting for story ideas, eCommerce teams gathering data to influence marketing campaigns, and event organizers getting feedback from their attendees and are super excited to see what you’ll build! Aftercare turns survey feedback into actionable insights that drive real business outcomes. Give it a spin, and let us know what you think! Excited to hear your feedback and answer any questions. 🌟 Aidan, Justin and Anand

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2yr ago

Tusk

@justinmay @anandnanduri @aidanlee Congrats on the launch guys!

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2yr ago

Prelulu

@justinmay @anandnanduri @aidanlee Congrats on the launch, Aftercare team! 🎉 The feature where you automate follow-ups without losing that human touch is such a game-changer! 👏 I'm curious, though—how does the platform handle more complex queries or conversations that need to be escalated to a human rep? Would love to hear more about that! Keep up the awesome work! 😊

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2yr ago

Aftercare

Maker

@justinmay @anandnanduri @chen_artisk Hey Chen! Thanks for the well wishes 🥳 We don't have a way to set a tone or language yet, but we do have 2 types of AI follow-ups -- 1) contextual follow-ups and 2) specific follow-ups. For contextual follow-ups, you can specify any context about why you're asking the topic question + areas you want to dig in. This will guide Aftercare to generate follow-up questions up to a limit that you can set. For specific follow-ups, you can specify a question you want to ask, and when you want it to be asked. This is useful if you can anticipate respondent's answers.

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2yr ago

@justinmay @anandnanduri @aidanlee I love how Aftercare turns simple survey responses into deeper insights with AI-driven follow-ups. It feels like a more thoughtful approach to gathering feedback. Excited to try it out and see how it can streamline data analysis!

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2yr ago

Aftercare

Maker

@justinmay @anandnanduri @helen9 Hey Helen, thanks for the well wishes and thoughtful comment! There's no direct feature to escalate conversations, but we do have a contact information block which users can include if they want the respondent's contact details to reach out and clarify after the survey has been completed.

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2yr ago

Magic Hour

Hey @aidanlee, the product looks really easy to set up and use! It solves the pain of making gathering product feedback easier, which is something I always want to do more of but never have time. What use cases or products do you think would get the most value out of Aftercare?

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2yr ago

Aftercare

Maker

@runs Thanks! I think consumer product founders can get tons of great feedback through embedding survey in-app through a link or I frame. We've spoken to a few other founders who have placed surveys right after a user has used a specific feature or flow, and have collected thousands of responses that way. Other use cases include eCommerce teams gathering data on their customers, event organizers getting feedback from their attendees, employee surveys, research / polling and more -- it's fairly flexible.

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2yr ago

Bilanc

hey!! product looks awesome! congrats on the launch! 2questions! 1. do you focus on specific surveys or use cases? e.g. devex surveys, or customer nps surveys etc. 2. what other analytics do you have out of the box? looks really cool

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2yr ago

Aftercare

Maker

@0x_s13i Hey Sam! Really appreciate the support 🔥 1. The platform is fairly customizable so we're supporting any use case where a survey can be delivered through a link. Right now we're helping out with product feedback, event feedback, adding surveys to email flows during marketing campaigns 2. For analytics, we track views, starts and completes for every survey. For responses, we do automatic categorization of open-ended responses and allow the user to visualize it in a few different chart formats

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2yr ago

Awesome work guys! I’m most excited about the dynamic AI questions. As a business owner with a multitude of products, colors and configurations, it is imperative that I have more granular insights. I have two questions: 1. I am worried about unwanted questions/topics being brought up in survey questions. Is there a way to create a blocklist of topics/words? 2. I would love to create dynamic discount codes based on the dynamic survey data. How could that look using Aftercare? Keep up the good work team! I will be in touch

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2yr ago

Aftercare

Maker

@revanth_korrapolu Hey, thanks for the support! 1. There is no first class way to create a blocklist, but you can mention in a topic question context to avoid specific topics! This is a great idea though, I'll look into supporting it! 2. This is definitely an interesting use case. Happy to chat about this, we can provide a webhook for specific node answers and allow you to generate the discount codes on your ecomm platform!

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2yr ago

Congrats on the launch! Looks great - what sorts of data cuts and insights are planned with the resulting data? I'm imagining potential use cases for insights from user interviews during due diligence.

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2yr ago

Aftercare

Maker

@tommy_he1 Thanks! For responses, we provide a bar chart view by default, but also offer a pie chart and table view. If the responses are open-ended, the bar charts will create categories and sub-categories as more responses flow in. You can drill down on all these visualizations to see granular data and the full survey transcripts.

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2yr ago

IntroJoy

Congrtulations @aidanlee @anandnanduri @anandnanduri @garrytan. How do you handle vague or unclear answers for the follow-up question?

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2yr ago

Aftercare

Maker

@anandnanduri @garrytan @ashitvora Thank you Ashit! If the answer to the follow-up is not relevant or the question is not answered completely, we can trigger another follow-up to clarify further. There will be some cases where some answers are very low-quality or spam, and they'll be categorized or "uninterpretable".

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2yr ago

@aidanlee @justinmay @anandnanduri Congrats on the launch! My team and I sometimes struggle to gather good insights from our users, and we’ve heard that our question quality could be improved. Seems like Aftercare could really help solve this massive pain point, can’t wait to see all it can do! PS - love the bear!!

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2yr ago

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5.0

Based on 2 reviews

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