Agent: Customer support in Slack

Product Hunters - let me tell you 2 secrets to B2B sales. 1. The trick to excellent sales is excellent customer support. 2. The trick to excellent customer support is building great relationships with customers by being proactive, responding quickly, and helping them solve their issues before they are even your customers. From what we found, the best way to create an excellent relationship with your customers is to lower the bar of communication by setting up a shared Slack channel for each of your customers. However, in Slack, it's really hard to see when a question was asked, remember to respond, and not lose any questions along the way. Foqal Agent is software that helps you build great relationships with your customers by unifying all of those conversations between your many Slack channels, email, and web chat and gives you a single queue to divide among your team. So, you know that support email or message in Slack you just got from your customer? Well, because it was handled by Agent, it was automatically ticketed, assigned an SLA, and routed to your support team which was then notified in Slack. The team was able to respond directly in Slack so they responded quickly. To check how it went, you use Agent to run a report and find their time to first response is under 2 minutes. All thanks to Foqal Agent. Our customers seem to agree - check out one of our customer stories here: https://www.foqal.io/customer-st... Or come try it out yourself: https://foqal.io