Convert Slack Connect threads into tickets and respond to tickets from any channel (live chat, email, SMS, WhatsApp, and Slack) via Slack.
Atlas for Slack ConnectMaker
📌Hey PH! Really excited to share our new feature, Atlas for Slack Connect.
We love how Slack Connect makes it super easy for customer to report bugs and give feedback. It’s a secret weapon for startups to offer a white glove experience for their customers.
But at some point, it can devolve pretty rapidly into more of a problem than a solution. When you’ve added enough customers, it’s hard to keep track of every message and thread: who responded from your team, which messages are the most important, what’s been solved, what needs urgent attention, etc. This is what ticketing systems were created to solve.
Atlas for Slack Connect solves this problem by letting you convert Slack threads into tickets and respond to tickets from any channel from within Slack.
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Loops🔌 Plugged in
Our team lives in Slack and the Slack Connect feature tie-in with Atlas is how we do it. Big fan of Jon and Rahul, they make good stuff.
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Atlas for Slack ConnectMaker
Thanks, @frantzlight! Appreciate the support and feedback!
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🔌 Plugged in
Just like with everything you guys launch, integrating everything together provides such great context for me as a user. Less time I spent moving data around and figuring out what the user is experiencing means more time and mental energy focused on our customers. Great work!
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🔌 Plugged in
We love this. If you ever used ticketing systems in the past, you know how fragmented communication can be. Finding and properly responding is a pain. Since we live in Slack, this is a perfect fit for our workflow. Since Slack has great controls over alerts/notifications, we don't have to configure a separate system for Do not disturb.
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RipeThis is such a great addition to an already very solid product! This will save us a lot time but more importantly make sure we have maximum context 👑
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Atlas for Slack ConnectMaker
@jonatan_dykert1 thanks, Jonatan, excited to get you guys onboard!
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This looks amazing! Does it connect to Zendesk so we can respond to such tickets from slack?
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Atlas for Slack ConnectMaker
@nuno_ms_reis great question! We actually have our own ticketing system, so you can handle your tickets directly from Atlas rather than layering on top of another ticketing tool.
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Congrats on the launch, just signed up for a trial.
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Atlas for Slack ConnectMaker
@pr5 Thanks for signing up for Atlas, please let us know what you think of the product, areas of improvements.
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