BARNER 2.0

The ultimate computer glasses

3 followers

The ultimate computer glasses

3 followers

Barner 2.0 is high quality and stylish eyewear to protect your eyes from harmful Blue Light of digital devices. It will provide you a better sleep and a healthier life.

Launch tags:Health & Fitness•Productivity

Launch Team

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Highly desturbed about costumer service of this shop. Five days ago i ordered 2 pair of glasses and paid for it instantly by my ukrainian credit card, from Ukraine. On monday i got email with "High risk of fraud" message and suggestion to pay again for items, via PayPal, and only after it i will get refund of money which ive spent already on website via card. I replayed that i cant use Paypal since its not working in my country - silence. Money paid, support not answering on my emails for 2 days about this situation. Maybe this post will help? @administracion_barner (Order #PO188674)

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6yr ago

@alexander_polishchuk thanks for your comment! Edu from Barner here ;). From what I have checked in the backend I see that your issue was already solved and your order fulfilled on the 28th of February. Hope everything went all right at the end. Huge thanks for supporting!

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6yr ago

I wouldn't trust them and would recommend not pledging. I regret it pledging wish I had got blue light blocking glasses from somewhere reliable.

Pros:

Cant say, they have failed to deliver and are over 3 months behind schedule. They are failing to deliver their product.

Cons:

Always a new reason why they have failed to ship, and they give false promises of upcoming deliveries, only to recant it later.

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7yr ago

@g_reviewer tell me about it, it was a rip off

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6yr ago

@g_reviewer Thanks for your comment! This is Edu from Barner. Really sorry to hear that. You are totally right, we suffered some delays on the Kickstarter campaign. Please mind that this was the first time that we had to deliver such an amount of glasses in a short period of time and we had some unexpected delays with some of our partners that totally affected our logistics. I wanted to write you personally to apologize about that. Hope your issue was handled at the end and you are happy with your glasses. Huge thanks for your support ;)!

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6yr ago

If they do any other kickstarter projects don't back up this company they are a joke. Now they even stopped replying. AVOID THEM AT ALL COSTS! I wasted my money

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6yr ago

@wklize hi Claudia, thanks for your comment. This is Edu from Barner. I am sorry to hear that you had such a bad experience with us on our Kickstarter campaign. Those are the kind of things that shouldn't happen but sometimes could happen. Many things has changed since then and we have been working really hard to improve and serve you the best we can. I know that your issue was already handled but I wanted to apologize again for this experience and hope to see you back again in the future ;). Huge thanks!

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6yr ago

Terrible customer service, ordered prescription lenses Jul7th and almost 3 weeks left , i still didnt get my order. Despite of chasing them, they dont bother to provide update. Dont waste your money for such unprofessional service .@administracion_barner

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6yr ago

Hi @sezen_akdag this is Edu from Barner. Our most sincere apologies about it, these are the kind of things that shouldn't happen but sometimes could happen. I saw that you already handle this issue with my colleague Marina and everything is solved. I just wanted to apologize again for this bad experience you had with us. This is not the standard (here you can see reviews from other fellow Barners: https://www.barnerbrand.com/page...) and we will keep working hard to improve our service. Huge thanks for your support!

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6yr ago

Amazing design and quality. I have the Le Marais in tortoise color and my eyes feel super rested after hours of using the computer. Thanks!

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6yr ago

I had a surgery in my eyes and they are very sensitive since then, in my job I have to use the laptop all day what it makes me have headaches and bad sleep time at the end of the day. Now that I am using these glasses I feel it is getting better. Besides the design is very cool ;)

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6yr ago

I am still frustrated that their software as they say got my order marked as fraud, my bank marked their site as fraud. They did not contact me until I opened 3 maybe more tickets about my delivery that is marked as delivered in US and I live in Malta, EU. Disrespectful and disappointing. Better take 50 or more euros and don't even notify customer you ain't going to deliver his order. Until he gets frustrated to open 3 tickets and then you mention it was marked as fraud. Well done, and in this case customer service doesn't even respond fast, like they don't really care and she confirmed my order wasn't even delivering. Awful experience.

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5yr ago

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