Brainwave

Name: Brainwave
Rating: 5.0 (5 reviews)

Automate your Customer Service answers and processes with AI

5.0•5 reviews•

582 followers

Automate your Customer Service answers and processes with AI

5.0•5 reviews•

582 followers

Visit website

Customer support tools

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Automation tools

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LLMs

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AI Chatbots

Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.

Free Options

Launch tags:Customer Communication•Artificial Intelligence•Bots

Launch Team

LightfieldAI-native CRM that builds itself and does work for you

Promoted

Maker

📌

Hi Product Hunt 👋 We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses. We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy. We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions. We help companies scale up their customer service process without linearly increasing the cost through the following main features: Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information. Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement. Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows. 💥 Coming soon: -Return automation: extend trials and issue refunds without manual intervention. -Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email. 🙏 Our Ask: We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at javier@brainwave.so. You can also visit our website here. Best, Co-founders @ Brainwave.so.

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3yr ago

@marcojavier congrats on launch. Checking out Brainwave now

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3yr ago

Maker

@emmanuelonuoha thank you Emmanuel, appreciate your support.

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3yr ago

Maker

@julia_zakharova2 thank you so much Julia!

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3yr ago

Visla

@marcojavier Congrats on the launch, this is exciting, CS is super important to any company, but especially a young startup, wish you all the best!

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3yr ago

Maker

@mogabr Thank you for your words Gabe!

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3yr ago

DiffSense

We are going to ads a FAQ based AI chatbot to our site soon. Looking at https://www.intercom.com/drlp/cu... atm. How is brainwave different / better?

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3yr ago

Maker

@sentry_co Hi André, very good question. Brainwave automates not only text responses, but also processes such as lead collection. All with much less training effort from your team vs other alternatives where you spend countless hours to just solve 30% of queries. Happy to help you in a demo and show a more in-depth analysis, thanks for your comment!

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3yr ago

DiffSense

@marcojavier I will reach out after the weekend. Finishing up our website FAQ atm. thanks!

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3yr ago

Maker

@sentry_co Amazing André, we will be pleased to help you, all the best in your new venture!

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3yr ago

Studis

Really cool, I’ve seen a lot of these chatbot type things recently though, what makes brainwave different?

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3yr ago

Maker

@tomstclair Hey Tom, good question. Brainwave automates not only text responses, but also processes such as lead collection. All with much less training effort from your team vs other alternatives where you spend countless hours to just solve 30% of queries.

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3yr ago

This idea is fantastic, I will pitch it to my team to use it in the future. I really hope you guys get Product of the Day!

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3yr ago

Maker

@andriyuh Thank you Andrija <3

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3yr ago

Maker

@andriyuh Hi Andrija, thank you for your support and words. Happy to help you and your team if needed!

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3yr ago

@marcojavier Thank you Javier!

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3yr ago

Hi there! Congratulations. You are doing fantastic product. Good luck to you! What’s the difference between your product and your competitors, like Botsonic, Chatbase and etc.?

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3yr ago

Maker

@kinzarra Hi Philipp, appreciate your support and feedback. 1) Ease of use 2) 2-2.5x training speed 3) Our core: we don’t conceive a chatbot just as a text responses bot, but as an automation assistant for your customer operations. This means that Brainwave, in addition to text-based answers, can perform actions and processes involved in a conversation, such as collecting leads, closing demos or pretty soon automating returns and refunds. This allows our chatbot to handle even complex issues, and increase containment to 70-90% of all customer inquiries and automate 2-3x customer support work, vs other alternatives which can reach 20-30% automation at their maximum capabilities. Hope I have clarified a little bit your question, and thanks again!

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3yr ago

IONI

Upvoted! Congrats on your launch! We are also building AI-bot for customer support and I'm impressed with the quality of Brainwave!:)

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3yr ago

Maker

@anna_shults thank you Anna! All the best on your venture, happy to help with anything you need.

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3yr ago

Congrats on the launch. Onboarding is quick and easy, layout is user friendly, training works well. My concern revolves around the absence of an unbranded version tailored for startups. This situation poses a distraction and an undesirable departure from my website that I cannot afford, especially considering the service's paid nature.

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3yr ago

Maker

@fabiosalvadori Hi Fabio, thank for your support and words. We support branded options. You can contact me/us via email or schedule a demo to check branding options you're considering and help you with it. Always happy to help!

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3yr ago

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5.0

Based on 5 reviews

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