Happy Friday everybody,
I know you're all busy wrapping up your work before going on vacation to see your families, but we wanted to share our next Breaking Into Startups episode with you from Nico Roberts, Head of Customer Success at OnboardIQ
When people reach out to us asking about opportunities at startups, they tend to avoid the Customer Success roles.
What they don't realize is that Customer Success is one of the key roles at a startup because it elevates customer frustrations with the product and dev team to add or eliminate features to what the company is building. Or in other words, Customer Success role acting as the bridge between sales and the dev team.
On this episode, Nico breaks down a day in the life of a Customer Success manager, living by the YC ethos of making something people want, skills a Customer Success rep should have, career progression for a Customer Success manager, and more.
Also, we have a lot of Africans in this community and he's South African. So Yacob Berhane, Kanyi Maqubela Matthew Harris, Joel Harris Maya Horgan Famodu make sure you connect with him about what you guys are doing out there.
http://bit.ly/BreakingIntoStartu...
We would love you hear your feedback in the comments and if you like the episode, make sure you subscribe, leave a review, and tell your friends!
Talk to you soon!!
On Deck Daily