BubbleIQ

Integrate Zendesk with Slack to supercharge customer support

6 followers

Integrate Zendesk with Slack to supercharge customer support

6 followers

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Team collaboration software

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Customer support tools

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Slack apps

BubbleIQ helps customer support teams using Zendesk better engage coworkers and customers inside of Slack. It’s a two way integration that allows Zendesk tickets to be created from Slack, and responses from Slack threads to post back to Zendesk.

Launch tags:Customer Success•Messaging•Robots

Launch Team

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Clearbit

Nice one. Been hoping someone would build this for awhile. Next, can someone build a bot to auto tag and score our Zendesk tickets based on Salesforce account/oppy data?

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9yr ago

Type.com

Maker

@mattsornson

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9yr ago

Zoom

Looks useful, going to give the shared channel use case a try with the team. How has it been working with Slack-based teams with shared channels - since the functionality is new, have you run into any challenges with it?

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9yr ago

Halp

Maker

@someear Shared Channels is an amazing use case for customer convos. We've talked with a lot of companies that struggle to organize chat-based support in Slack. BubbleIQ helps manage and measure that support in real time while avoiding email. After Frontiers, we immediately jumped in a shared channel with @busybotapp and had one little hiccup the way that one of our workflows used 'channels.history' being kicked off by a user adding the 'key' reaction to a message and turning it into a subject line of a ticket. Another gotcha was the way members of other teams have truncated 'user.info'. Had to add a bit of logic around that. But overall, the transition was smooth and we think Slack's concept of interconnected teams is going to be a game changer! How was it for @polly_ai?

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9yr ago

Type.com

Maker

Hey all! Couldn’t be happier to share what @GitTristan and I have been building for the past 6 months. After several iterations on products designed to improve business workflows using chat-based collaboration, we’ve landed on something that is resonating! Some of the awesome use cases we’ve seen so far: - Using Slack’s new Shared Channels or single channel guests to message with customers, and leveraging BubbleIQ to turn messages into Zendesk tickets to ensure everything is tracked and answered. - Posting Zendesk tickets into Slack to get approval for escalations or get input from an engineer/coworker without asking them to login to another system. - Allowing employees to create IT support tickets, or sales people to submit tickets on behalf of customers, and see all the responses to that ticket in Slack. We’d love to hear ideas about other use cases, get feedback, and answer any questions you have! We’re also happy to talk about our experience building for the Slack App store and Zendesk App store, both of which have been great partners. Oh yea, we also made a mascot for our launch. Let us know in the comments if you want a limited edition Bubble Cat sticker :)

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9yr ago

One of my colleagues once called @fletchrichman the Prince of Boulder (with @bfeld being the King). One of the smartest, sharpest, kindest, most helpful founders I know. 13/10 would recommend anything he builds. Congrats, dude!

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9yr ago

HackToStart

I've watched this bot come to life, and it is great to see if come to fruition! A great and valuable use case for bots - and a great application of Botkit!

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9yr ago

Type.com

Maker

@benbrown It's been awesome working with your team and product! Botkit has been amazing to get up and running quickly to validate (and invalidate) our ideas, and now is helping us grow and scale with our first customers. We wouldn't be where we are without ya!

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9yr ago

Sanity.io

Hope to see something like this for Zendesk chat --> the web interface is getting better, but having slack integration (just to tell us if someone has asked for a ping) would be nice.

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9yr ago

Type.com

Maker

@tarungangwani definitely something on our roadmap! will let you know when we have something you can try out.

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9yr ago