Bugout

Mixpanel for developer tools

2 followers

Mixpanel for developer tools

2 followers

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Issue tracking software

Bugout lets creators of APIs, libraries, and CLIs understand: ⠀ - Who their users are - How they use their software - What issues they face ⠀ All while respecting users' privacy. ⠀ If a user is having an issue, Bugout directs them to fixes in real time.

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Launch tags:Analytics•SaaS•Developer Tools

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Promoted

Your product sounds really cool. You wrote that dev tools creators can build knowledge bases of fixes with Bugout. How exactly do knowledge bases work?

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5yr ago

Bugout

Maker

@nastasya_savina Thanks for your kind words, and for your question. A Bugout knowledge base is like a wiki in which dev tools creators can write instructions for how to fix different user issues. Once they have written those instructions, they can tag them with things like the operating systems on which those instructions apply or the version of their tool for which the instructions were made. They can link their users to the knowledge base using these tags. For example, if a user experiences an error and they are using a Mac, the error message the user sees would direct them to the knowledge base with a filter that boosts the relevance of solutions for Mac users. This allows for the creation of canonical links into the knowledge base that stay up-to-date with the library with very low effort on the part of the maintainers. I hope that answered your question. Please let us know if we can clarify further!

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5yr ago

The idea to monitor a library as product looks interesting! At the same time for a developer, adding new library with Bugout inside means adding new data processor. So it could be an obstacle as privacy & security is a thing today. How does Bugout deal with it?

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5yr ago

Bugout

Maker

@andrew_kovzel Thank you! We have a few ways of dealing with privacy and security. Most important is the notion of user consent. Bugout checks whether it has consent to send usage or crash reports with every event, which guarantees that we respect every end user's wishes. The Bugout API makes it easy to track who has accessed a user's data, and to serve end user requests for access to data or requests to be forgotten. This typically turns the question of privacy and security into a point in favor of Bugout rather than an obstacle.

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5yr ago

VentureBeat Insight

This looks great. Really pleased to see this launch. How will you compete with existing tools, like those from JetBrains etc?

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5yr ago

Bugout

Maker

@therealsjr All the existing tools are focused on passive data collection. Bugout directly brings value to the end user. This is the core of our principals. We are collaborating with open source projects to build a public knowledge base called the Big List of Fixes (BLOF). So developers don't need to spend time searching on the internet to find out how to fix a bug. With BLOF they can find solutions to their errors immediately. In this case the power of community is very important. We believe that Big List of Fixes can change the way programmers write their programs.

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5yr ago

Puma Browser

Congrats on the launch! What kind of usage metrics do you see folks using Bugout appreciate the most? Any thoughts on the landscape of the companies in the space?

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5yr ago

Bugout

Maker

@html5cat : We have an experimental feature that visualizes an end user's journey with a developer tool on a timeline. Our customers who have tried it seem to love it. :) Until now, devtool makers have been using either Google Analytics or APM tools like Sentry for telemetry. The biggest difference between Bugout and those tools is that we actively deliver value back to the end user. This allows us to treat user consent in a much more principled manner.

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5yr ago

Bugout

Maker

Thank you for hunting us, @chrismessina 🐞 Hello Product Hunters! 👋 @zomglings and I are excited to share Bugout with you. We have built Bugout for anyone that maintains an API, a library, or a command line tool. Bugout collects usage metrics and crash reports to help you understand what your users experience when they use your software. People who build developer tools have lacked the insight into user behavior that products like Google Analytics and Mixpanel provide on the web. This is a problem that @zomglings has experienced personally in his work at Google on TensorFlow and Cloud AI. Bugout bridges this gap and puts the same analytical power in the hands of developer tool creators. We believe in giving value back to the end user. Anyone using Bugout to collect crash reports can also create a knowledge base of fixes. Users can be referred back to these fixes in error messages. I used to be a professional ballerina before I started my career in tech with a scholarship at OpenAI. When I was getting started, I would spend hours banging my head against the wall trying to find fixes to issues large and small. Bugout helps everyone experiencing these same frustrations by taking them to fixes instantly. Most importantly, we admire people who build things. Bugout is our way of helping them succeed. There are 3 steps to integrate with Bugout: 1. Create an integration in the Bugout web application. 2. Define a consent flow in your code. 3. Set up a Bugout reporter in your code. Bugout reporting is done in the background by default. All reports are instantly available to you in the Bugout web app. Both of us have worked in healthcare and take privacy very seriously. Bugout makes it easy to serve GDPR requests for access and deletion, each of which is a single API call. We fully support Python and Go, and just rolled out experimental support for Javascript. The next language on our roadmap is Rust. It’s free to get started with Bugout. We are offering a 25% lifetime discount to the Product Hunt community. To redeem this discount, just email us at info@bugout.dev before May 1st. We also have a supportive community of developers on Slack. Feel free to join us https://join.slack.com/t/bugout-... We would love to have your feedback. Thank you for your time!

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5yr ago

Bugout looks super useful! Can’t wait to give it a try!

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5yr ago

Bugout

Maker

@assif_ziv Thanks Assif! We'd really love to have your feedback on the product. It's really important for us to keep improving and delivering great user experience.

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5yr ago

Helpdesk by LabiDesk

@chrismessina @zomglings @bugout @sophia_arakelyan Very cool! Congrats 🚀

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5yr ago

Bugout

Maker

@chrismessina @zomglings @bugout @bochkovaleks Thanks a lot, Aleks!

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5yr ago

Paige

Looks like an interesting thing that I'm bringing to our development team today - will give it a try, thanks for sharing!

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5yr ago

Bugout

Maker

@nikita_naumov Thanks! Please do not hesitate to reach out if you need any help getting set up. I'd be happy to help you and your team over email, on Slack, or over a call.

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5yr ago

Bugout

Maker

@nikita_naumov Hey Nick, thanks for your feedback. We'd love to bring Bugout to your community and deliver value for them.

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5yr ago

Cardigan

Bugout has been a great solution for getting opt-in anonymous telemetry for our OSS project (https://pantsbuild.org/). @zomglings was incredibly helpful at getting things up and running! Would recommend giving it a try.

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5yr ago

Bugout

Maker

@benjy Thanks. It's been a pleasure working with you and supporting you. :)

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5yr ago

Bugout

Maker

@benjy Thanks for your feedback, Benjy. This is what really motivates us to work!

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5yr ago

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