Caller Zen

Customer support for inbound SMS and phone calls

1 follower

Customer support for inbound SMS and phone calls

1 follower

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Launch tags:Web App•Customer Success•Messaging

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DoorBuzzing

I absolutely love the idea of this. We've been long time users of Zendesk and are on a 3 person grandfathered plan. I'm open to trying this out but am concerned about pricing and also wonder if it'll work in Canada (Canadian phone numbers etc)

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11yr ago

Love it! Wish it was less expensive though.

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11yr ago

Avochato

Maker

@zachherbert Thanks for the feedback. What's a price point you're looking for? Its currently priced at half a dollar per ticket (customer engagement, about $0.25 with discount. I think call center software is typically much higher while less efficient.

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11yr ago

@alexdesimone I think it's a really fair price for companies with a bunch of employees, but for the bootstrapped startup something closer to $15/user/mo would make more sense. For example, I'm a one-person startup, and I pay $15/user/mo for Groove (support desk) and $15/user/mo + taxes for Switch (phone system). I'm all about per-user pricing, because it's easy to start off with one user and scale as the startup grows! But I'm curious about what others think.

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11yr ago

Avochato

Maker

@zachherbert great thoughts. Can I ask how many tickets you get per month? Also, keep in mind Caller Zen is not $99/user/mo, its $99/mo for unlimited users. Happy to price something lower for bootstrapped startups with less volume tho :)

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11yr ago

Avochato

Maker

@zachherbert Hey Zach, I've updated the pricing page to reflect the discounts and I also created a basic plan for smaller teams priced at $15/mo with the discount. Hope this plan is better tailored to your needs.

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11yr ago

@alexdesimone Wow you guys are fast! That is much better! I'll sign up for a trial shortly :)

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11yr ago