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Chargeback Case
Turn chargeback evidence into a response pack
9 followers
Turn chargeback evidence into a response pack
9 followers
Chargeback Case is an offline workspace for sellers responding to payment disputes. Add the case details, organize receipts, tracking records and customer messages, build the timeline, and export a structured PDF to review before submitting. Everything stays on your device. No account or subscription. Available in English and Spanish for $19 once.
honestly this looks super useful for keeping everything straight when a dispute hits. one thing i'd love to see is a built in checklist of the most common reason codes per processor, so you know upfront which documents actually matter before you start gathering stuff. would save a lot of trial and error
Thanks, @cihan928096. That's a really good point.
Right now there's a general evidence checklist, but it doesn't change based on the processor or the reason code. I hadn't considered using the reason code to guide the checklist from the start, but that makes a lot of sense. It would save people from collecting evidence they probably won't need.
Definitely adding this to my list. Thanks for the suggestion.
Really like that everything stays local, no account or subscription nonsense. The PDF export with the timeline laid out cleanly is a nice touch, especially handy for someone like me handling disputes solo.
@ayfer794543 Thank you.
Yes, that was one of the main reasons I kept it local. Chargeback cases often include sensitive customer and payment information, so I didn’t want users to have to upload all of that to another platform just to organize a response.
Do you have many disputes to handle? I'm very interested in seeing which is the part that usually takes the most time for you.
Again, thank you for your time.
Damian.
Really useful for keeping dispute docs tidy on my laptop. The PDF export came out clean and ready to send without messing with formatting.
@alinuhc Thanks, Ali. That’s exactly what I was hoping for. You should be spending time on the evidence, not fixing the PDF layout at the end. Glad it worked well for you.
Thank you.
Damian.